We recommend reaching out to our customer service team with as much detail as possible regarding your order. Please provide the following relevant information: your order number, item names, and the email used when placing the order. This helps us as
We know life happens — sometimes addresses change after you’ve placed your order!. Since each Magic Story book is personalized and made-to-order, updates are only possible before your book ships. Processing period (3–5 business days): You can request
We offer two shipping options within the continental United States:. Standard Shipping. Cost: $3.99. Estimated delivery: 5-8 business days after printing. Available to all continental U.S. addresses. Expedited Shipping. Cost: $7.99. Estimated deliver
Each Magic Story book is custom-created and printed on demand with your child's personalized details. Order processing typically requires 3-5 business days before shipment. Processing begins immediately upon order placement and cannot be modified onc
Your magical adventure begins the moment you place your order! Our on-demand printing process starts immediately, and books typically ship within 2-4 business days of ordering.
We'll send you a tracking number via email once your book ships. Sometimes tracking systems need a little magic (about 24 hours) to show the latest updates, so don't worry if you don't see movement right away.
If your order status indicates it has been delivered but you have not received it, we recommend taking the following steps:. If the package still does not turn up, please let us know, and we will work to resolve the issue and ensure you receive your
While we take great care in crafting each book, sometimes shipping gnomes can be a bit rough. If your book arrives damaged or has printing issues:
Since every Magic Story book is personalized, we don’t accept returns. But your satisfaction matters most, so here’s what we can do:. If there’s damage or a printing error, we’ll replace your book free of charge (no need to return it). If the story i
Because every Magic Story book is personalized and made-to-order, production begins shortly after your order is placed. This means we’re usually unable to make major changes once your order is submitted. That said, here’s what you need to know:. Ship