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Troubleshooting

What happens if I have an issue with my book?

If you’ve received a Magic Story book that doesn’t meet your expectations, we want to make it right. Please contact us with:. Your order number. A brief description of the issue. Photos of the book, if applicable. Our team will review the details and

How do I login to the iOS App?

Having trouble signing in to the Magic Story app?. Open the Magic Story iOS app. Tap “Sign In” (not Sign in with Apple). Enter the email used for your order. Enter the code sent to your email. Open the Library tab to see your stories. Quick fixes:. D

Why can't I see my orders or stories?

Having trouble finding your orders or stories on the website or the Magic Story app?. Open the website or the Magic Story iOS app. Tap “Sign In” (not Sign in with Apple). Enter the email used for your order. Enter the code sent to your email to verif