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Magic Story iOS App

If you&#x2019;ve received a Magic Story book that doesn&#x2019;t meet your expectations, we want to make it right. Please <a href="https://help.magicstory.com/en-US/contact">contact us</a> with:<ul><li>Your order number</li><li>A brief description of the issue</li><li>Photos of the book, if applicable</li></ul>Our team will review the details and work with you on the best solution.

If you’ve received a Magic Story book that doesn’t meet your expectations, we want to make it right. Please contact us with:. Your order number. A brief description of the issue. Photos of the book, if applicable. Our team will review the details and

What happens if I have an issue with my book?

Troubleshooting

What is Magic Story?

How does Magic Story support positive screentime?

How does personalization work?

What makes Magic Story different from other children's content?

Are the stories educational?

Are there hardcover and softcover options available for printed books?

Are Magic Story books appropriate for gifting?

Do you offer language options other than English?

General

What is the Magic Story Subscription?

What is included in a Magic Story Subscription?

Can I choose a different story each month?

What if I want more than one book in a month?

How can I update or correct an avatar for a monthly subscription?

Can I cancel my Magic Story Subscription?

What happens if I cancel my Magic Story Subscription?

How can I manage multiple subscriptions for my children in one account?

Account & Subscription

How can I access my stories digitally?

How do I access my account and stories through the app?

How do I get the Magic Story app on my iPhone or iPad?

Can I enjoy the stories offline?

Is music available with the stories?

Can the app read the stories aloud?

Is there an Android app available?

Digital Access iOS

How long does it take to print a personalized storybook?

Can I review a personalized book before ordering?

How can I create a personalized story for my child using the iOS app?

Is there an option for more than one child in a single storybook?

Heroes & Personalization

What should I do if my order details are incomplete or unclear?

How can I update my shipping address?

What shipping methods are available?

How long will it take to receive my Magic Story book?

When does my book ship?

How can I track my order?

What should I do if my order shows delivered but I haven't received it?

What if my book arrives damaged?

Can I return or exchange my book?

Can I make changes to my order after placing it?

Orders & Shipping

How do I login to the iOS App?

Why can't I see my orders or stories?

What happens if I have an issue with my book?Updated 6 hours ago