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FAQs

General

Magic Story is a personalized storytelling universe that makes your child the hero of their own magical adventures. Each story incorporates your child’s name and a custom avatar based on their gender and appearance, creating a unique, engaging, and educational alternative to typical screentime.

Magic Story books are crafted as “nutritional content” for kids, designed to replace negative or passive screentime with immersive, positive storytelling experiences. Through Magic Story, children can enjoy stories that encourage imagination, learning, and active engagement with beloved characters and music.

When ordering a Magic Story, you’ll provide your child’s name and select avatar details to match their gender and appearance. Each book is then custom-made with this unique character design, making your child the true hero of their story.

Magic Story combines cinema-quality animation with deep personalization to create truly meaningful screen time. Unlike passive entertainment, our stories actively engage children by making them the hero of each adventure, building confidence and creating lasting emotional connections.

Yes! Each Magic Story weaves important learning moments into magical adventures. Our stories are developed with child development experts to support emotional intelligence, problem-solving skills, and social development while maintaining the fun and wonder that keeps children engaged.

Magic Story Plus

Magic Story+ is our exclusive subscription that magically delivers a personalized children's book to your doorstep every month. Each book is thoughtfully handpicked to match your child's interests, helping their imagination flourish through unforgettable stories of bravery, kindness, and adventure. You'll automatically receive a hardcover or softcover edition—your choice—and save up to 30% compared to single-book pricing. Plus, you can easily swap out our recommended selection any month before it ships, ensuring your child gets the story they'll love most.

Subscription Options

  • Hardcover Subscription (Save 30%)

    • Regular Price: $34.99 → Subscription Price: $24.99

    • Receive 1 personalized hardcover book every month

  • Softcover Subscription (Save 24%)

    • Regular Price: $24.99 → Subscription Price: $18.99

    • Receive 1 personalized softcover book every month

Why Subscribe?

  • Exclusive Savings – Save up to 30% on books in your subscription and enjoy member pricing on additional purchases.

  • Magic Made for Your Hero – Enjoy adventures delivered monthly—handpicked based on your child's journey of bravery, kindness, or patience.

  • Build Your Library – Create a collection of magical stories that inspire imagination and make bedtime unforgettable.

With Magic Story+, you'll automatically receive a personalized children's book each month through our new Magic Story AutoShip program. We'll thoughtfully select a story matched to your child's interests, delivered in your preferred format—hardcover or softcover. Prefer a different selection? You can easily swap your recommended story before it ships.

Plus, as a Magic Story+ subscriber, you'll continue enjoying up to 30% off additional book purchases whenever you'd like!

As of April 16, 2025, we've introduced Magic Story+ AutoShip, replacing monthly credits. Now, each month, we'll automatically ship a personalized book tailored to your child's interests—making storytime more straightforward and magical!

Still have unused credits? Don't worry! You can continue using any remaining credits to order hardcover or softcover books, depending on your subscription plan. Credits never expire as long as you're an active subscriber, and you can redeem them at your convenience.


Subscribers can purchase additional books at exclusive subscriber pricing, saving up to 30% compared to non-subscriber pricing.

Yes! With Magic Story+ AutoShip, we’ll automatically select and ship a personalized book each month based on your child’s interests and previous favorites. Prefer something different? You can easily swap our recommended book anytime before it goes to print—we'll send you a reminder 7 days before shipping so you have plenty of time to adjust your selection.

As of April 16, 2025, we've phased out monthly credits and introduced Magic Story AutoShip to simplify your experience! Now, each month we'll automatically select and ship a personalized book matched to your child's interests.

We'll always remind you 7 days before your next book ships, giving you plenty of time to choose a different story if you'd like!

Still have credits? No worries! Any credits you've accumulated can still be redeemed toward hardcover or softcover books, depending on your subscription plan. These credits never expire as long as you're an active subscriber—but keep in mind, unused credits will expire if you cancel your subscription.

Absolutely! You can cancel anytime from your account settings. There are no long-term commitments. If you need assistance please contact us.

As of April 16, 2025, we've transitioned from monthly credits to Magic Story+ AutoShip. If you still have unused credits, please note that they will expire at the end of your current billing cycle if you cancel your subscription and cannot be redeemed afterward.

We recommend using any remaining credits before canceling your subscription to ensure you don't miss out on your personalized books!

Digital App and Story Access

All Magic Story customers and Magic Story+ subscribers can access their personalized stories, along with our Magic Story Classics and non-personalized stories for free directly through the Magic Story app, available on iOS. Simply log in to the Magic Story iOS app to access your library and preview all of our collections!

You can download the Magic Story app in three easy ways:

  1. Search for "Magic Story" by Magine Studios in the Apple App Store
  2. Click this direct link to the Magic Story iOS App
  3. Scan the QR code below with your iPhone camera

Download Magic Story on iOS


How do I scan the QR code?

Simply open your iPhone camera and point it at the QR code shown above. A notification will appear - tap it to be taken directly to the Magic Story app in the App Store.

I can't find the app in the App Store. Help? 

Make sure you're searching for "Magic Story" by Magine Studios. If you're still having trouble, the direct link or QR code above will take you right there. Remember, Magic Story is currently only available for iOS devices (iPhone and iPad).

What iOS version do I need? 

Magic Story requires iOS 15.0 or later and is compatible with iPhone and iPad.

Once I download the app, how do I get started? 

After installation, open the app and simply sign in with your existing credentials.

Need more help?

Our support team is here to help make your Magic Story journey as smooth as possible. Contact us with any questions.

Yes! Once downloaded within the app, stories are available offline, making it easy to bring the magic anywhere.

Yes! Each story is complemented by a selection of music tracks, enhancing your child’s experience and bringing each adventure to life with themed songs and music videos.

Yes! We know parenting sometimes requires juggling multiple things at once, so our narration feature can autoplay entire stories when you need it. Choose between reading together or letting our storytellers take the lead - either way, your child gets quality, engaging entertainment that you can feel good about.

Purchasing and Customization

All books are custom-made and require approximately 2-3 business days to print before they ship.

Yes, all Magic Story books are available in both durable hardcover and lightweight softcover options, allowing you to choose the format that best suits your needs.

Since each Magic Story book is personalized and made-to-order, production begins immediately after your order is placed. Because of this, we typically cannot accommodate changes once an order is submitted. If you have questions about your order, please contact us right away.

Currently, Magic Story is available only in English, but we plan to offer more languages soon. Follow us on social media for updates!

Absolutely! Magic Story books make magical, meaningful gifts that children treasure. When kids see themselves as the hero of their own story, it builds confidence and creates an instant emotional connection. Research shows that personalized stories can boost engagement, enhance reading comprehension, and foster a lifelong love of reading.

Our custom-created stories don't just entertain – they empower children by placing them at the center of adventures that matter. Whether it's learning to be brave, understanding emotions, or celebrating their unique qualities, each story creates special moments that families cherish together.

Plus, since every book is personalized just for them, it's a one-of-a-kind gift they won't receive twice! Perfect for:

  • Birthdays
  • Holidays
  • Special achievements
  • Back-to-school motivation
  • "Just because" moments to show you care

Shipping & Delivery

Shipping Methods & Delivery Times

We offer two shipping options within the continental United States:

  • Standard Shipping

    • Cost: $3.99

    • Estimated delivery: 5-8 business days after printing

    • Available to all continental U.S. addresses

  • Expedited Shipping

    • Cost: $7.99

    • Estimated delivery: 1-3 business days after printing

    • Available to all continental U.S. addresses

Note: Delivery times are estimates and may vary based on destination and circumstances beyond our control.

A shipping confirmation email with tracking information will be sent when your order ships. Please note that tracking information may take up to 24 hours to become active in the carrier's system after the initial shipping notification.

Each Magic Story book is custom-created and printed on demand with your child's personalized details. Order processing typically requires 2-4 business days before shipment. Processing begins immediately upon order placement and cannot be modified once started.

After that, delivery times depend on your chosen shipping method:

  • Standard Shipping ($3.99): 5-8 business days after printing
  • Expedited Shipping ($7.99): 1-3 business days after printing

Note: Delivery times are estimates and may vary based on destination and circumstances beyond our control.

Your magical adventure begins the moment you place your order! Our on-demand printing process starts immediately, and books typically ship within 2-4 business days of ordering.

We'll send you a tracking number via email once your book ships. Sometimes tracking systems need a little magic (about 24 hours) to show the latest updates, so don't worry if you don't see movement right away.

While we take great care in crafting each book, sometimes shipping gnomes can be a bit rough. If your book arrives damaged or has printing issues:

  1. Contact us within 7 days of delivery
  2. Send photos of the damage to [email protected]
  3. Our team will quickly arrange for a replacement or refund

Since each Magic Story book is specially created for your child, we cannot accept returns or exchanges unless there's damage or a printing error. Please review all personalization details carefully before ordering!

Policies

Order Processing

Each Magic Story book is custom-created and printed on demand with your child's personalized details. Order processing typically requires 2-4 business days before shipment. Processing begins immediately upon order placement and cannot be modified once started.

Shipping Methods & Delivery Times

We offer two shipping options within the continental United States:

  • Standard Shipping

    • Cost: $3.99

    • Estimated delivery: 5-8 business days after printing

    • Available to all continental U.S. addresses

  • Expedited Shipping

    • Cost: $7.99

    • Estimated delivery: 1-3 business days after printing

    • Available to all continental U.S. addresses

Note: Delivery times are estimates and may vary based on destination and circumstances beyond our control.

Order Tracking

A shipping confirmation email with tracking information will be sent when your order ships. Please note that tracking information may take up to 24 hours to become active in the carrier's system after the initial shipping notification.

Damaged or Incorrect Items

Quality is our priority. In the event you receive a damaged or incorrectly printed book:

  • Contact [email protected] within 7 days of delivery

  • Include your order number and photos of the damage/error

  • Our team will review and process a replacement or refund

Returns & Exchanges

Due to the personalized nature of our products, we do not accept returns or exchanges except in cases of damage or printing errors. All sales are final. Please review all personalization details carefully before completing your purchase.

International Orders

Currently, shipping is only available within the continental United States. Orders to Alaska, Hawaii, and international destinations are not available at this time.

Contact Information

For questions or assistance regarding shipping and delivery:

  • Email: [email protected]

  • Response Time: Within 24 business hours

  • Help Center: Magic Story Help Center

Magic Story reserves the right to modify this shipping policy at any time. Any changes will be reflected on this page.

Last Updated: February 18, 2025

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